Frequently asked questions
If you can’t find an answer to your question, please email our Customer Service on firstname.lastname@example.org and we will get back to you as soon as possible.
Can i Pick my own combination of CRYSTALS?
Yes: We have 16 different crystal combinations for your choosing. These options are normally in stock and available for shipment. We want our products to represent you, so if you don’t see a product that’s right for you, we would like to know. Just email us and let us know what we are missing. If we have the crystals you would like to see, in stock, we will be happy to make it specially for you. Pricing may vary so contact us for details.
I would like to order a GENDERTAG product but cannot see my country as a shipping option. can i still order?
Yes: Please email us at email@example.com with your order requirements and we will confirm and invoice you the total amount owed including shipping. Payment will be via Paypal and once we have received the funds we can process your order..
If i SELECT the wrong CRYSTAL can I change them out myself?
There is no need to try to change the crystals yourself, we are happy to do this for you. Just send any of our products back to us, pay shipping and a small handling charge and we will make the change for you. We want our product to be absolutely right for you. Just email us for instructions on how to ship your item back to us.
If i order a gendertag product as a gift can you put a personal message in for me?
Yes: Please message us with your requirements at firstname.lastname@example.org stating your order number and we will put in a personal message for you.
Can i add to an existing order?
We can't add to orders, but if you email us on email@example.com within a few hours of your original order, we can put through another one. Please note that we will need your card details.